Tag: Trust

The biggest hidden asset in your business

jack ma trust

Prior to my focus over the last decade on leadership and so people, I spent nearly twenty years focussed on numbers and building value in businesses. A key part of that is assessing the hidden assets in a business, the stuff that isn’t always apparent in the financial statements.

Some of these come from assessing shifts a company can make in strategy, though what drew me towards a focus on people was that so many assets are actually around people, behaviour, culture. However, all too often those hidden assets are not valued and so not brought forth, focussed on, invested in to achieve returns.

Today some simple thoughts on one area that is a major hidden asset that can be realised by any business. (more…)

Ethics and Reputation Management. Hmm.


This week I wrote a short post called “Reputation Hygiene“. It was about simple things like being on time for meetings.

Now, after reading this, in a recent conversation someone made an off the cuff remark about having read my post and that it had them thinking about Reputation Management and Ethics, though it was just a remark, we didn’t get a chance to discuss it.

Now, as an ICAS CA (see “Trust and being an ICAS CA“) and someone to whom ethics are at my core, I have a question I am pondering from that remark. I won’t share my thoughts now as am indeed pondering, but my gut reaction is:

“If you are ethical you don’t need Reputation Management!”

Put another way, if you need to hire someone to do Reputation Management for your business, then perhaps it is time to questions, your culture, values and ethics?




Reputation Hygiene


Recently I was about to have a first meeting with someone.

They were late. When they arrived, they gave no reason.

Thought of the term “reputation hygiene”, as with only a little focus and attention our reputation is maintained and built upon, yet if we allow it to be sullied, it can be difficult to restore.

A few simple tips, then around reputation hygiene:

  1. Be on time. Seriously. Be on time.
  2. Be polite. Always. No exceptions.
  3. Answer emails within one working day.
  4. If you are wrong, apologise. Oh, and ask what you can do to make it right.
  5. Say thank you, and mean it.
  6. Say what you are going to do and do what you are going to say.

I could continue, but you get the gist.

Trust and being an ICAS CA

Bruce Cartwright

Bruce Cartwright, Chief Executive, ICAS

Last year I had the opportunity to meet and talk to Bruce Cartwright shortly after he took the reins as Chief Executive of ICAS.

This week, as I find myself writing about what it takes for successful Collaborative Leadership, the theme of Trust comes around again and again.

Also this week, Bruce and ICAS launched the ICAS agenda, with one of their three themes being Trust. (more…)

Brave Thinking and Big Ambitions


The V&A Museum opened in Dundee in 2018, design by Kengo Kuma

Today am inspired by a conversation this week about brave thinking and big ambitions.

I love to work with brave leaders. One of the four characteristics of people who choose to work with me (see the BeMoreYou page) is that they are brave. At it says on that page:

Be Brave.
Bravery means you’re open to being uncomfortable, to stretching, as that’s where the growth lies. If you’re not uncomfortable, you’re playing it too safe.

Bravery is a virtuous circle. When you embrace your full potential (discomfort and all). Your vision becomes clearer and your confidence increases, even in the face of uncertainty.

So, let’s talk today about some examples of Brave Thinking leading to Big Ambition for organisations and businesses. May it inspired your own brave thinking and help you conceive and achieve your big ambitions for yourself, for your organisation. (more…)

Change takes bravery and belief

entrepeneur build plane cliff

A few days ago I shared learnings from Mike Driver in : “Where Entrepreneurialism comes from“. Basically Mike said that it can’t be taught:

““..entrepreneurialism can’t be taught and the library full of books attempting to teach it are a waste of time. Short of travelling back in time and putting your childhood self through some sort of trauma you cannot ‘become’ an entrepreneur.”

This week I find myself working with a client leadership team looking to lead transformative behaviour change in their government department.

What they need, at some level, is entrepreneurial thinking, but if Mike is right (and I do agree with him), what can be done to support them around change? (more…)

Trust is a choice

choose trust

“The best way to find out if you can trust somebody is to trust them”

This is the title I gave to a recent post in which I referenced three leadership examples, including a quote from James Timpson of the family-owned UK firm of the same name:

“The easiest way to create a culture of kindness in an organisation is to trust everyone to do what they think is right…every time a decision needs to be made.”

Today I thank Dom Monkhouse for sharing on LI an HBR article on PWC on flexible working, to which he adds his thoughts:

“A good article showing flexibility can work in a big firm. Trust shouldn’t need to be earned. It should be assumed everyone is trusted from the outset.” (more…)

Be brave enough to keep it simple

hanshoffman simplify

Lovely piece of wisdom in that quote.

In all of my work as a sounding board to leaders and to teams, I have never (never!) found an occasion where it was important for them to make things more complicated in order to get their message across, to get alignment, agreement, engagement, energy, enthusiasm, motivation etc.

I’ve written on this site many times away simplicity and will do so again today, but today I will focus on why there is demand for specialists like me to support change.

It comes down to one word. Bravery.

Some people are not brave, some people don’t believe they are (but have untapped and powerful depths of courage awaiting being unleashed), some have bravery by the bucketload and simply need it focussed in the right way.

Let us explore some. (more…)

None of us is bulletproof – advice for founders


I had lunch recently with an investor who expressed frustration about founders of startups and scale-ups.

They are not a fund partner, nor VC or from the Private Equity world. No, they actually built a business of value and lived it for the whole journey through to an ultimate sale and cash out for a significant sum, thus giving them space and funds to invest in other businesses. Cards on the table, I prefer such investors as they’ve been through it personally, rolled the sleeves up. Experience brings empathy at a level that is irreplaceable. This gives them a powerful edge in mentoring founders, who often are sorely lacking sounding boards on the roller coaster ride.

So, why was this investor so frustrated when I met them? Could it have been that they wanted to vent along the lines of my own common frustration with founders focussed on raising round after round of funding without actually building a business that generates revenues? Not that day, though certainly something I may write about another time!

No, they were frustrated with founders pretending they are bulletproof. (more…)

Being aligned with who you are

freddie mercury live aid

This week I went to the cinema in the UK with my oldest son.

During the previews, there was one for the new movie “Bohemian Rhapsody”, a biopic about the amazing Freddie Mercury, lead singer of Queen. As a teenager I saw Queen live twice, then along with basically the whole of the UK and much of the world, saw that amazing performance in 1985 at Live Aid from Wembley Stadium.

The trailer gave me goosebumps, but then came another video, of a primary school show of children performing the song Bohemian Rhapsody. At the very end of that film came two brand logos and a statement, and the goosebumps were at a whole higher level.

It was, in fact, a brand ad. Not just “a” brand ad, but the BEST. BRAND AD. EVER.

Today I’ll share a clip of Queen at Live Aid, then the movie trailer, the children’s show of Bohemian Rhapsody, then a short explanation of what makes it the best brand ad ever. (more…)

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